HIGOECS-HIGO代购商城

2026-01-12
HIGO代购商城

Agent Service Guide

I. Core Service Description

TangCN provides professional integrated purchasing agent and freight forwarding services. With its Hong Kong address (RM03, 24/F, HO KING COMM CTR, 2-16 FAYUEN ST, MONGKOK KOWLOON, HONG KONG), it builds a bridge for cross-border shopping for users. The platform supports mainstream payment methods and full-process logistics tracking, facilitating a convenient and efficient international shopping experience.

II. Purchasing Agent Operation Process

1. Pre-Consultation and Preparation

Consultation Channels: Contact customer service via WeChat (add friend with account: 297400506) or QQ Email (514196898@qq.com) to confirm key information in advance, such as whether the product supports purchasing agent service, if it is a prohibited item, and whether it can be shipped via international courier.
Freight Estimation: Use the "Freight Estimation" function on the official website to query cross-border logistics costs in advance and clarify the pricing standard (refer to general international courier rules: charging based on the greater of dimensional weight or actual weight).
Account Registration: Log in to the official website to complete registration/login for subsequent order management, payment, and logistics tracking.

2. Order Placement and Payment

Manual Order Submission: After logging in, enter the "Manual Order Submission" section and accurately fill in key information such as product details, delivery address (domestic/overseas), and contact information to ensure no errors.
Payment Methods: Support Alipay, Onlypay, and other payment channels. You can also pre-deposit funds through the "Balance Recharge" function before making payment. Before payment, confirm the order amount (including product price, purchasing agent service fee, estimated freight, etc.).
Special Notes: If the product has freight collect charges, they will be included in the total freight and billed at actual cost; handling fees may apply for some orders forwarded to domestic addresses. For details, refer to the Help Center.

3. Product Warehousing and Inspection

Parcel Receipt: Users need to send the purchased products to the platform's designated warehouse. After receiving the parcel, the warehouse will conduct inspection and finally confirm whether the product meets the international courier shipping standards (based on the actual inspection result).
Dimension and Weight Measurement: The warehouse will record the product's length, width, height, and weight in accordance with international measurement standards, which serve as the core basis for freight calculation. Please note that parcels may be compressed or deformed during international transportation, resulting in differences between the received dimensions and the outbound records. The warehouse's measurement data shall prevail.

4. Logistics and Tracking

Outbound Shipment: After the warehouse completes inspection and packaging, the product will be shipped according to the logistics route selected by the user. All routes have clear weight and volume restrictions; refer to the freight calculation price list for details. If the parcel needs to be split due to weight limitations, the platform will try its best to feedback, and your understanding is appreciated if advance notification is not possible.
Logistics Tracking: Track the parcel status through the "Courier Query" function on the official website. Real-time tracking service may not be available for some routes; contact customer service if you have any questions.
Additional Fee Description: If the parcel exceeds the specified dimensions and incurs oversize fees, the platform will note the details through the order administrator when feeding back the freight, and the shipment will be arranged after the user's confirmation.

III. Important Notes

Prohibited Items: Purchasing or shipping prohibited items is strictly prohibited. Refer to the "Help Guide - Prohibited Items" section on the official website for specific categories to avoid parcel seizure or order cancellation due to violations.
After-Sales Consultation: Contact customer service via WeChat or email promptly if you encounter issues such as order modification, refund, or logistics abnormalities, and the platform will assist in handling them.
Promotion Alliance: If you are interested in participating in the platform's promotion cooperation, pay attention to the "Promotion Alliance" section on the official website to learn about cooperation rules and benefits.
Privacy Protection: The platform strictly abides by the privacy policy to protect the security of users' personal information and transaction data. For details, refer to the relevant terms on the official website.

IV. Supplementary Services and Resources

Help Guide: The "Help Guide" section on the official website includes detailed explanations of frequently asked questions, payment methods, freight forwarding services, etc. It is recommended to read it carefully before placing an order.
Real-Time Consultation: WeChat consultation (scan the QR code to add a friend) is preferred. Customer service will provide one-on-one instant answers to enhance the purchasing agent experience.
Information Acquisition: Follow the "News and Information" section to learn about industry trends, recent exhibitions, user feedback, and other information, and keep abreast of the platform's service updates.