HIGOECS-HIGO代购商城

2026-01-14
HIGO代购商城

Forwarding Service

I. Core Advantages of Forwarding Service

One-stop Convenient OperationNo need to connect with multiple logistics providers on your own; the platform handles the entire process on your behalf. After placing an order on the platform, the goods will be directly delivered to the platform's domestic warehouse. The subsequent processes of packaging, customs clearance, and transportation can be tracked in real time with full visibility.
Secure Warehousing GuaranteeThe platform operates a standardized warehouse in Shenzhen, providing free warehousing services (please refer to the rules below for the warehousing period). Professional staff are on duty to ensure the goods remain intact after warehousing, and photo inspection is supported for confirmation.
Flexible Combined ShippingWe support consolidated packaging for multiple orders and multiple items. You can independently choose between "one-time delivery" or "batch forwarding", and reasonably plan the weight and volume of the package to save international shipping costs.
Global Delivery CoverageCooperating with multiple well-known international logistics providers, we cover more than 200 countries and regions worldwide. Multiple transportation methods such as air freight and sea freight are available to meet different requirements for timeliness and budget.
Genuine Product Assurance and After-sales ConnectionForwarded goods enjoy the platform's genuine product guarantee simultaneously. In case of any abnormalities with the goods, you can rely on the platform to connect with domestic merchants for resolution, solving the problem of cross-border after-sales service.

II. Forwarding Service Process

Goods WarehousingAfter you place an order on the platform, the merchant will deliver the goods to the platform's Shenzhen warehouse. The warehouse will complete the warehousing scan within 24 hours after signing for the goods, generate an exclusive storage location number, and you can check the warehousing status in My Orders - Forwarding Management.
Submit Forwarding RequestAfter the goods are warehoused, you can independently select the goods to be forwarded on the platform, fill in the overseas delivery address and contact information, and choose the transportation method (air freight/sea freight) and value-added services (such as reinforced packaging, insurance).
Pay Forwarding FeeThe system will automatically calculate the shipping fee based on the actual weight, dimensional weight (whichever is larger) and transportation method of the package. After you pay the fee, the warehouse will start the packaging process, and the packaged goods will be shipped out within 1-2 working days in general.
International Transportation and TrackingAfter the package is shipped out, the platform will generate an international logistics tracking number. You can track the logistics trajectory in real time on the order page, and keep track of the customs clearance progress and delivery status.
Overseas Sign-offAfter the logistics provider completes the overseas delivery, you confirm the receipt, and the forwarding service process ends.

III. Forwarding Service Rules and Notes

(I) Warehousing Rules

The platform provides a free warehousing period for warehoused goods (calculated from the date when the warehousing scan is completed). For goods for which no forwarding request is submitted beyond the free warehousing period, a daily warehousing fee will be charged for each item.
If no forwarding request is submitted and no explanation is provided to the platform within 30 days after the goods are warehoused, the platform will regard it as your voluntary abandonment of the ownership of the goods, and has the right to dispose of the goods (including destruction, donation, etc.) without refunding any fees.

(II) Package Packaging and Restrictions

The warehouse provides basic packaging services (waterproof bags, bubble film, hard cartons) by default. For fragile items (glass, ceramics, etc.), it is recommended to select the "reinforced packaging" value-added service; otherwise, the risk of damage during transportation shall be borne by the user.
Special goods such as liquids, pharmaceuticals, and cosmetics must comply with the international transportation regulations and the customs regulations of the destination country. In addition, it is recommended to mix such goods with other goods, accounting for no more than 10% of the total goods in the package. The specific requirements shall be subject to the regulations of the logistics provider and the customs.
The forwarding of prohibited items explicitly banned by the state is strictly prohibited (see the platform's Prohibited Items Control Guidelines for details). If the package is seized, destroyed or fined due to the concealment of prohibited items, the liability shall be borne by the user, and the platform shall not assume any compensation liability.

(III) Shipping Fee and Payment

The shipping fee is calculated based on the larger value between the actual weight and dimensional weight of the package. The unit price varies according to different transportation methods, and the specific fee shall be subject to the display on the system.
The forwarding fee must be paid in one lump sum. After payment, the order cannot be cancelled or refunded (except in cases where transportation fails due to the reasons of the logistics provider).
Multi-currency payment is supported (RMB, USD, EUR, etc.), and the exchange rate shall be calculated according to the exchange rate announced by the platform on the payment day.

(IV) Customs Clearance and Delivery

International forwarding requires customs clearance at the destination country's customs. The customs clearance time is affected by local policies and the types of goods in the package, generally taking 3-7 working days, which may be extended under special circumstances. The platform does not guarantee the customs clearance timeliness.
The taxes and fees required for customs clearance (tariffs, value-added tax, etc.) shall be borne by the user. If the package is detained, returned or destroyed due to the user's failure to pay the taxes and fees in a timely manner, the losses shall be borne by the user.
The overseas delivery address must be filled in accurately, including the street, house number, contact information, etc. If the delivery fails or the package is lost due to an incorrect address, the platform shall not assume any liability.

(V) Other Instructions

The platform only provides forwarding services and does not assume responsibility for the quality of the goods themselves. Disputes over product quality shall be resolved by the user through negotiation with the domestic merchant, and the platform can provide necessary assistance.
If the package is lost or damaged during international transportation, you need to contact the platform customer service within 72 hours after signing for the package, and provide supporting documents such as the logistics receipt certificate and photos of the damaged goods. The platform will assist in filing a claim with the logistics provider, and the claim result shall be subject to the verification of the logistics provider. Failure to provide feedback within the time limit will be regarded as no objection, and the platform will no longer accept the claim.