TangCN Platform Payment Guide

• 2026-01-12
• HIGO代购商城

TangCN Platform Payment Guide

I. Pre-Payment Preparation

1. Account Activation: Complete registration and login on the official website first. Ensure your account is bound to a valid contact method (mobile phone number/email) to receive payment verification codes, order notifications, and other relevant information.

2. Order Confirmation: Before submitting the order, carefully check product details (name, specification, quantity), delivery address (clearly mark domestic/overseas), logistics route selection, and estimated costs (including product price, purchasing agent service fee, freight, etc.). Proceed to the payment process only after confirmation.

3. Understanding Payment Rules: Familiarize yourself with the payment time limit in advance (payment must be completed within 24 hours after placing the order; unpaid orders will be automatically cancelled after expiration) and cost composition (detailed breakdown available for viewing). For cross-border orders, pay attention to prompts related to customs duty prepayment (if applicable).

II. Supported Payment Methods

1. Alipay

• Applicable Scenarios: Available for both domestic and overseas users. Supports payments via linked debit cards or credit cards, featuring convenient operation and fast fund arrival.

• Payment Process:

1. After submitting the order, select the "Alipay Payment" channel;

2. The system will redirect to Alipay's official payment page (scan the QR code via web or mobile terminal);

3. Enter your Alipay account password or verify via fingerprint/facial recognition, then confirm the payment amount to complete the transaction;

4. After successful payment, the page will automatically redirect back to TangCN's order page, showing the "Payment Completed" status. You will receive double notifications of successful payment from both Alipay and the platform.

2. Onlypay

• Applicable Scenarios: Supports various mainstream bank cards (Visa, Mastercard, etc.), making it more suitable for overseas users or those without an Alipay account.

• Payment Process:

1. Click "Onlypay" on the payment method selection page;

2. Fill in required information as prompted, including bank card number, cardholder name, expiration date, and security code;

3. Complete bank SMS verification or other security authentication steps;

4. After successful payment, the platform will synchronize the order payment status in real time, which can be viewed in "My Orders".

3. Balance Recharge Payment

• Applicable Scenarios: Frequent users can recharge in advance. Subsequent payments do not require repeated redirection; funds are deducted directly from the balance for greater efficiency and convenience.

• Recharge and Payment Process:

1. After logging in, enter the "Balance Recharge" section, select the recharge amount and payment method (Alipay/Onlypay);

2. Complete the recharge according to the corresponding payment process. Recharged funds will be credited to your account in real time (contact customer service for verification if there is a delay in fund arrival);

3. When submitting an order, select "Balance Payment". The system will automatically deduct the order amount. If the balance is insufficient, you can top up the difference to complete the payment.

III. Important Payment Notes

1. Payment Time Limit: Orders will be automatically closed if payment is not completed within 24 hours after placement, and you will need to re-place the order. For special circumstances requiring an extension of the payment time limit, contact customer service in advance.

2. Payment Confirmation: If the order status still shows "Pending Payment" after payment, first check whether the payment has been deducted from your account. If the payment has been made but the status has not been updated, do not make duplicate payments. Retain the payment voucher (screenshot, bill record) and contact customer service for verification. The customer service team will resolve the issue within 1-2 working days.

3. Fee Explanations:

• The platform does not charge additional payment handling fees. Handling fees incurred by the payment channel (such as cross-border payment fees for some overseas bank cards) shall be borne by the user;

• Freight collect charges for parcels will be included in the total freight and billed at actual cost, which must be settled together during payment;

• Handling fees may apply for some orders forwarded to domestic addresses, which will be clearly marked in the order amount. For details, refer to the Help Center before payment.

1. Refund Related: In case of subsequent refunds, the funds will be returned via the original payment method (refunds for balance payments will be credited back to the platform account balance, which can be directly used for future purchases or withdrawal applications). The refund processing time is subject to the rules of the payment channel (usually 3-7 working days).

2. Security Tips: During the payment process, ensure you are on the official and legitimate payment channel (avoid redirecting to unfamiliar links). Never disclose sensitive information such as payment passwords or verification codes to others to protect the security of your account funds.

IV. Payment Support Channels

• WeChat Consultation: Add friend with account 297400506 (preferred for real-time communication to resolve payment anomalies, delayed fund arrival, and other issues);

• QQ Email: Send a detailed description of the problem + payment voucher to 514196898@qq.com. Customer service will reply within 2 working days;

• Help Guide: The "Help Guide - Payment Methods" section on the official website provides answers to common payment questions for preliminary reference.